Frequently Asked Questions
Everything you need to know about brewing the perfect cup at home.
What is the standard shipping timeframe for espresso machines?
Most in-stock espresso machines and grinders are processed within 1-2 business days. Standard ground shipping typically takes 3-5 business days depending on your location.
Do you offer a warranty on refurbished equipment?
Yes, all certified refurbished machines undergo a rigorous 25-point inspection and include a 6-month to 1-year limited warranty, depending on the manufacturer.
What is your return policy for coffee beans?
To ensure maximum freshness for all customers, we cannot accept returns on coffee beans. However, if your order was damaged during transit, please contact our support team for a replacement.
Can I get technical support for setting up my new machine?
Absolutely. We provide lifetime technical support for all machines purchased through our store. You can schedule a one-on-one video consultation with our experts for setup assistance.
Do you offer financing options for high-end home setups?
Yes, we partner with Affirm and PayPal Credit to provide flexible monthly payment plans, allowing you to build your dream home coffee bar today and pay over time.
How do I know which espresso machine is right for my kitchen?
We recommend checking the 'Dimensions' section on each product page. You should also consider the clearance under your cabinets and whether you prefer a plumbed-in or reservoir-based water system.